We believe that trust starts with transparency. Trust ProProfs is an endeavor to provide real-time performance as well as historic data on our system performance and uptime. We take our responsibility of providing high-quality service very seriously and provide unmatched transparency into our system performance - a unique & perhaps the only of its kind in our industry.
You can easily check our system performance in real-time as well as view the historic information consisting of full monthly performance reports.
The safety and security of our customer's data is critical for us. We run high-end servers protected by advanced security software, striving for full data backup for our customers.
With ProProfs, there are multiple layers of data security in place, first is the WAF (Web Application Firewall), which provides web security against external exploits and attacks. Behind this firewall is our network of dedicated servers that are securely hosted with AWS and IBM.
With ProProfs, you get access control over your data, with security options such as password protection, granting or revoking user access, and a lot more for protecting your quizzes, surveys and courses. Our reports are exportable and downloadable to CSV and Excel files, so you can also export your data to other systems such as LMS, CRM, HRIS, etc.
We feel that software should not be clunky or difficult to use. Our talented developers thrive on technical challenges. But we never forget that software is more than science - it’s also art. This is why we carefully design each screen, write each sentence, and craft our software so that it’s a simple, delightful experience when you use it.
All of our software is backed by awesome support. When we wanted to offer a knowledge base that answered questions proactively, and we couldn’t find a truly great product on the market, we built it. When we couldn't find a great chat solution, we built that, too. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support, we go the distance!
We are an international company with offices in Santa Monica, California, and Delhi-NCR, India, giving us a globally diverse team that is both innovative and service-oriented. Our diversity gives us a unique perspective on every problem and the ability to be available to you in every time zone. With these tremendous assets, we have built a company that serves millions of users each month with delightful products backed by our awesome support team.
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.
